TERMS AND CONDITIONS

1. GENERAL
   1. The following Terms and Conditions are binding on any customer visiting Casino Malta (hereinafter referred to as “Casino Malta” or the “Casino”).
   2. By entering the premises and using the services of the Casino, the customer agrees to comply with these Terms and Conditions.

1. SMS/EMAIL COMMUNICATION
   1. Casino Malta may send its customers information and marketing materials via SMS or email, based on the customer’s indicated preferences.
   2. In accordance with the principle of accuracy, the customer must ensure that all information provided is correct. The customer is also obliged to inform Casino Malta of any changes to the personal data they have provided, whether through the registration form or by other means.
   3. The data subject shall be liable for any damages incurred by the controller due to the failure to communicate amendments or updates to his/her personal data.

1. ELIGIBLE PLAYERS
   1. The minimum age requirement for entry is 25 years for Maltese citizens and 18 years for non-residents.
   2. Players must provide Casino Malta with a valid identification document and complete the registration form.
   3. Acceptable forms of identification include:

3.3.1. A national passport.

3.3.2. A national ID card.

3.3.3. A driving license, provided it is in a credit card format and includes the holder’s name, photograph, signature (or reproduction thereof), and date of birth or personal identification code.

1. 1. If a foreign identification document is not in English, Casino Malta staff may request an additional identification document that has been translated into English. If the customer cannot provide such documentation, Casino Malta reserves the right to deny entry.
   2. Casino Malta may deny entry to individuals:

3.5.1. Individuals who are visibly under the influence of alcohol and/or other substances, impairing their understanding and/or control of their actions, including those who disturb other customers or impede the normal functioning of the Casino.

3.5.2. Whose attire is deemed unacceptable by Casino Malta staff.

3.5.3. Who are current or former employees, owners, persons with significant control, or members of the supervisory body of the entity organizing gambling at Casino Malta. If these individuals are permitted entry, they may still be prohibited from participating in gambling activities, in accordance with local legislation or Casino Malta’s rules.

3.5.4. Who have been convicted of offenses related to money laundering or terrorist financing.

3.5.5. Who, based on Casino Malta’s reasonable assessment, may be involved in or supportive of money laundering or terrorist financing.

3.5.6. Who are subject to financial sanctions.

3.5.7. Who, after a reasonable request and explanation by the Casino, fail to provide the necessary information for customer due diligence, provided Casino Malta is unable to conduct due diligence using available data.

3.5.8. Entering Casino Malta with any weapon (firearm, gas gun, knife, taser, etc.) is strictly prohibited.

1. RIGHT OF ADMISSION
   1. The company reserves the right to refuse admission to any individual, meaning that anyone deemed unwelcome will not be allowed entry onto the premises.
   2. No explanation will be provided to customers or other individuals regarding the decision to deny entry to a specific person.
   3. Individuals who have been barred should be handled in the same manner as those who do not have the right of admission.
   4. Persons under the legal age requirement of twenty-five for Maltese nationals and eighteen for foreign nationals will not be granted access to the table games or slots area.
   5. All individuals entering the gaming areas must be prepared to present valid and sufficient identification upon registration.
   6. The company reserves the right to conduct random checks on customers using a metal detector at its own discretion.
   7. The Surveillance Manager is responsible for ensuring that the surveillance department is kept informed of all instances of barring, suspension, or lifting of barring or suspension.
   8. Former employees of the company, for any reason, are prohibited from entering any gaming areas for a minimum period of six months.

1. RISK

Your participation at Casino Malta is entirely at your discretion and risk. Henceforth the following clause regarding our limitation of liability and your obligation to indemnify us prominently.

You are confirming that you will adhere to all relevant laws, statutes, and regulations while participating. We shall not be held accountable for any unauthorized or illegal use of our services by you. By agreeing to these Terms and Conditions, you commit to helping us in complying with all applicable laws and regulations.

Except as expressly restricted or disallowed by the application of a relevant law, Casino Malta shall bear no responsibility and will not be held accountable for any damages or losses that are purportedly or actually incurred as a result of, or related to, your participation. Furthermore, Casino Malta retains the exclusive and unrestrained authority to deny your access to the Casino at any given moment without providing any justification.

1. ANTI-MONEY LAUNDERING
   1. Players are strictly prohibited from using Casino Malta to facilitate any form of illegal money transfer.
   2. If Casino Malta suspects that a customer may be engaged in, or has engaged in, fraudulent, unlawful, or improper activities, including money laundering, Casino Malta reserves the right to terminate the business relationship immediately.
   3. Casino Malta reserves the right to terminate the business relationship if the customer’s behaviour is not compliant with the law.
   4. A Politically Exposed Person (PEP) is an individual, or a family member of an individual, who holds or has held a prominent public position, such as a prime minister, president, judge, or similar role.

1. CASINO MALTA CLUB CARD
   1. Customers may sign up for the Casino Malta Club Card (hereinafter referred to as the “Club Card”).
   2. Registration for the Club Card requires the addition of a portrait photo to the customer’s account with the Casino.
   3. The Club Card program is divided into four tiers: Bonus, Silver, Gold, and Diamond. These tiers are awarded based on the customer’s activity within the Casino, with each level offering respective bonuses and privileges.
   4. The Club Card is issued exclusively to individuals. Bonus points and tier levels are non-transferable to other Club Card holders.
   5. More detailed terms and conditions regarding the obtainment and usage of the Club Card can be found in the Club Card Terms and Conditions, available at www.casinomalta.com.mt/clubcard.
   6. These terms and conditions are subject to change at the sole discretion of the Casino and are available for review on the Casino premises and on the Casino’s website.

1. TYPE OF GAMES
   1. Slots: Casino Malta offers 314 slot machines, including 2 electronic roulette stations (each with 8 terminals) and 2 terminals connected to a live roulette game dealer.
   2. Casino Table Games: The Casino features 25 table games, including:

• American Roulette: Single-zero American speed layout with racetrack.
• Blackjack: 7-box layout with a side bet option.
• Mini Punto Banco: 7-box layout.
• Ultimate Texas Poker: 6-box layout.
• Casino Malta Poker with Bonus: 4-box layout.
• Texas Holdem Derivative.
• 3 Card Poker: 7-box layout.

1. 1. Poker Tables: The Casino also offers 10 dedicated Poker tables.

1. GDPR – CUSTOMER PERSONAL DATA
   1. Casino Malta is committed to processing your personal data in full compliance with the EU General Data Protection Regulation (GDPR) 2016/679 and Chapter 586 of the Maltese Data Protection Act.
   2. Personal data shall be:

• Processed lawfully, fairly, and transparently concerning the data subject (referred to as ‘lawfulness, fairness, and transparency’).
• Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
• Adequate, relevant, and limited to what is necessary concerning the purposes for which it is processed (‘data minimization’).
• Accurate and, where necessary, kept up to date (‘accuracy’).
• Stored in a form that permits the identification of data subjects for no longer than necessary for the purposes for which the personal data is processed (‘storage limitation’).
• Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures (‘integrity and confidentiality’).
• The Company’s Data Protection Officer (DPO) is Dana Gutu.
  You may contact her through the following means:
  • Address: Eden Place, St. Augustine Street, St. George’s Bay, St. Julian’s STJ 3310, Malta
  • Phone: +356 237 105 95
  • Email: [email protected]

1. CUSTOMER RIGHTS

• Customers have the right to obtain confirmation from the Company as to whether their personal data is being processed and to access their personal data.
• If personal data is not collected directly from the data subject, the subject has the right to be informed of the source of the personal data.
• Customers have the right to request the rectification of inaccurate personal data.
• Customers have the right to withdraw their consent to personal data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Customers have the right to object to the processing of their personal data for direct marketing purposes.
• Customers have the right to request the erasure of their personal data.
• Customers have the right to request the restriction of processing and object to the processing of their personal data.
• Customers have the right to receive the personal data they have provided to a controller in a structured, commonly used, and machine-readable format.
• Customers have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner by sending an application to [email protected] or visiting Level 2, Airways House, High Street, Sliema SLM1549, Malta.
• Details regarding the processing of personal data are available in the GDPR register at the Casino Malta reception.

1. PLAYER COMPLAINS

At Casino Malta, we take player complaints seriously and will make every effort to resolve any issues as quickly as possible. Players can submit a complaint by emailing [email protected] or using the designated access points located at the back and front receptions.

We encourage players to submit complaints as soon as an issue arises, but no later than 10 working days from the date of the incident.

   A complaint is defined as an expression of dissatisfaction made to the      licensee regarding the conduct of licensed gaming activities. Please note that complaints about non-gaming-related issues, such as the quality of décor, facilities, or availability of space at gaming tables, do not fall within this complaint handling procedure.

Casino Malta will respond to complaints within 10 working days of receiving them. If we do not receive a response from the player to our communication within the following 10 days, we will consider the case closed and the issue resolved.

If a player is not satisfied with Casino Malta’s response, they may escalate the complaint by referring it to an Alternative Dispute Resolution (ADR) entity, such as the European Alternative Dispute Resolution (EADR). Players can submit their claim via the website https://eadr.org. This website is also accessible through the Casino Malta official website https://casinomalta.com.mt, with a link located at the bottom of the home page. From there, players can also proceed to the Online Dispute Resolution Platform (ODR Platform) at ec.europa.eu/consumers/odr.

  Disputes can also be submitted offline by post to the following address: 189/1, THE STRAND, GZIRA GZR 1024, MALTA.

When a dispute is referred to the ADR entity, in accordance with the MGA Alternative Dispute Resolution Directive (Directive 5 of 2018), the conclusions reached by the ADR entity in an arbitration or adjudication capacity will be binding on both the player and Casino Malta. Furthermore, in compliance with Part V of the ADR Directive, all disputes forwarded to the ADR entity, along with their final resolution, will be reported to the Malta Gaming Authority.

Casino Malta will retain all information and personal data related to the player’s complaint to the extent required or permitted by law. Players have the right to access their personal data held by Casino Malta in line with the Privacy Policy.

1. FINAL PROVISIONS
   1. These Terms and Conditions are updated as of 20.08.2024.
   2. These Terms and Conditions are subject to change at any time at the discretion of Casino Malta.