HOW DO I JOIN CLUB REWARDS?
With Club Rewards, you earn points every time you play. Simply insert your card in any electronic machine or hand your card to a dealer at the gaming tables. You will start to earn points straight away and can spend them however you like
HOW DO I EARN CLUB REWARDS POINTS?
It’s simple to earn points with Club Rewards:
• Keep your card inserted at the slot or electronic gaming machine every time you play or hand it to the dealer when playing table games
• While you play, you'll accumulate Reward points that can be used for free play, chips, and drink purchases
• Your Reward points balance won't expire as long as you visit our casinos at least once every twelve months
• Based on your play, you will receive exclusive offers for gaming, event invitations, news and special promotions. Be sure to give us your email address for more great offers.
HOW ARE MY REWARDS POINTS CALCULATED?
With Club Rewards, you earn points every time you play. Simply insert your card in any electronic machine or hand your card to a dealer at the gaming tables. You will start to earn points straight away and can spend them however you like.
Stake €4 to get 1 point
Stake €8 to get 1 point
CASH GAME POKER
For every hour played on the table you’ll get 50 points
Roulette – Stake €8 to get 1 point
Here’s an example of how to earn
Play slots with a stake of €0.35c per spin for 1 hour and you’ll earn approximately 50 club reward points. Once you earn 500 club reward points, you'll be upgraded to our Bronze tier!
HOW DO I REDEEM CLUB REWARDS POINTS?
Just show your card at the cash desk if you wish to redeem your points for freeplay vouchers, chips or if you’d like to use to pay for drinks. Your points will be deducted from your account balance. You will get discount on your drinks based on your level of Rewards Tier when you pay with points. Bronze - 15%, Silver 35% and Gold 50%.
HOW DO I CHECK MY CLUB REWARDS BALANCE?
You can check your Club Rewards balance online (once you have registered) in the My Club Rewards section. You can also enquire at the Casino Malta reception, ask a member of the gaming team at the tables or insert your card into any electronic machine.
WHAT ARE REWARDS TIERS?
There are five Rewards Tiers, each with its own set of great benefits.
To enjoy the benefits of each tier you need to earn the required number of Rewards Tier points. Below are the number of Rewards Tier points you need to earn in a 6-month period to progress to the next tier or to maintain your current tier:
BONUS 0 to 500 points
BRONZE 501 to 5,000 points
SILVER 5,001 to 30,000 points
GOLD 30,001+ points
DIAMOND By invitation only
HOW DO I EARN REWARDS TIER POINTS?
Earning a Rewards Tier point is simple. For every Rewards point you earn, you’ll automatically be rewarded with a Tier point. When you reach the desired level of tier points, you will be automatically upgraded to the next tier.
Every 6 months (in January and July), we will review your account and upgrade or downgrade your tier level based on the amount of tier points you’ve collected in the previous 6 months. Your Rewards Tier points will then reset to zero and you can start to earn points again.
HOW DO I CHECK MY REWARDS TIER BALANCE?
You can login to your My Club Rewards account and check your Rewards Tier Points balance, your Rewards Points balance, when is the next reset date and also check your personal information and contact details
CAN I CASH OUT MY REWARDS POINTS?
From February 11th, 2022 due to a change in company policy, Casino Malta will remove the facility for customers to exchange rewards points for cash. Customers will still be able to exchange rewards points for slots and gaming table free play.
WHAT HAPPENS WHEN I GET UPGRADED?
We will notify you via email or SMS when your new card is ready to collect. You will also see this change via your My Club Rewards account or by visiting Casino Malta reception desk. Once you have your new card you will instantly be able to enjoy your new benefits.
WHAT HAPPENS WHEN I GET DOWNGRADED?
We will notify you via email or SMS 30 days before the earning period ends so you can see your balance. If you are downgraded, you will need to pick up a new card from the reception team at any Casino Malta.
HOW DO I UPDATE CLUB REWARDS DETAILS?
Log in to My Club Rewards and select the Member Details tab . You can change your communication preferences and your contact information. To change your personal information (name, date of birth), please visit any reception at Casino Malta.
HOW DO I CHANGE MY PASSWORD?
Please log in to your My Club Rewards account to access your Profile Tab. You can change your password here.
WHAT IF I FORGET MY PASSWORD?
You can easily change your password. Just go to the log in page and you can see Forgot Password.
WHAT IF I LOSE MY CARD?
If your card is lost or stolen, please visit the reception team at any Casino Malta.
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