GDPR and Terms & Conditions
CASINO MALTA BY OLYMPIC CASINO LTD
TERMS AND CONDITIONS
1.1. The following Terms and Conditions are binding to any customer visiting the Casino Malta by Olympic Casino (hereinafter “Casino Malta” or “Casino”).
1.2. By entering and using the services of the Casino, the customer agrees to these Terms and Conditions.
2. SMS & E-MAIL INFORMATION
2.1. Casino Malta sends its customers information and marketing by SMS, based on the customer’s preferences.
2.2. According to the accuracy principle, the customer must declare that all information provided is correct and he/she is obliged to inform Casino Malta about any changes in the personal data that they have provided to Casino Malta on the registration form or by other means.
2.3. The data subject shall be liable for any damage to the controller due to lack of communication regarding amendments/update of his/her personal data.
3. ELIGIBLE PLAYERS
3.1. A minimum age of 25 years for Maltese citizens and 18 years for non-residents is required.
3.2. Players must provide Casino Malta with a valid identification document and fill in the registration form.
3.3. A valid identification document can be a:
3.3.1. national passport;
3.3.2. national ID-card
3.3.3. driving license, if it is in a credit card style and contains the holder’s name, photo, (reproduction of) holder‘s signature and date of birth or personal identification code.
3.4. If the foreign identification document is not translated to English, the Casino Malta employee may ask the customer to present an additional identification document which is translated to English. If the customer cannot present it, the Casino Malta may deny entry to the customer.
3.5. The Casino Malta may deny entry to persons:
3.5.1. Who are under the influence of alcohol and/or other substances and do not understand and/or do not control their actions, including persons disturbing other customers with their behavior or who impede the Casino’s normal functioning in any other way.
3.5.2. Whose personal attire is considered unacceptable by Casino Malta staff;
3.5.3. Who are current or former employees, owners, persons with significant control, members of supervisory body of the legal entity which organizes gambling in the Casino Malta. If said individuals are allowed to enter the Casino, they may still be prohibited to participate in any gambling activities based on local legislation or Casino Malta rules.
3.5.4. Who are convicted of offences related to money laundering or terrorist financing;
3.5.5. Who, according to Casino Malta’s reasonable assessment, may be involved in money laundering or terrorist financing or support;
3.5.6. Who are under financial sanctions;
3.5.7. Who, upon reasonable request and explanation by the Casino, fail to provide information necessary for customer due diligence (only if Casino Malta is unable to conduct customer due diligence by using available data).
3.5.8. Entering the Casino Malta with a weapon (firearm, gas gun, knife, taser, etc.) is prohibited.
4. ANTI-MONEY LAUNDERING
4.1. Players are strictly prohibited from using Casino Malta to facilitate any type of illegal money transfer.
4.2. If Casino Malta suspects that customer may be engaging in, or have engaged in fraudulent, unlawful, or improper activity, including, money laundering, Casino Malta is allowed to terminate the business relationship immediately.
4.3. Casino Malta has the right to terminate the business relationship if the customer behavior is not compliant with the Law.
4.4. Politically Exposed Person (PEP) is a person who, or whose family member is or has been employed by the state, for example, a prime minister, president, judge, etc.
5. CASINO MALTA CLUB CARD
5.1. Customers can sign up for the Casino Malta Club Card (hereinafter also “Club Card ”).
5.2. Signing up for the Club Card requires adding the portrait photo to the customer’s customer account with the Casino.
5.3. The Cards are divided into 5 (five) tiers that can be obtained based on the customer’s activity in the Casinos. The levels are: Bonus, Bronze, Silver, Gold, and Diamond, each with respective bonuses and privileges.
5.4. The Club Card is issued only to a natural person. The bonus points and the tier level are not transferable to other Club Card owners.
5.5. More detailed terms and conditions for Club Card obtainment and usage can be found in Club Card Terms and Conditions available at www.casinomalta.com.mt/clubcard. Said terms and conditions are subject to change at the sole discretion of the Casino and shall be available for inspection at the Casino premises and on the Casino website.
6. COMPLAINTS AND DISPUTE RESOLUTION
Casino Malta takes players` complaints seriously and shall use its best endeavours to resolve complaint as soon as possible.
Player/s can submit a complaint using the following email firstname.lastname@example.org through the access points located in the back reception or in the main bar.
Casino Malta encourages players to establish contact as soon as circumstances for a complaint arise and in no case later than 10 working days of the occurrence thereof.
The complaint, which is here referred to, is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that the type of complaints relating purely to commercial issues, such as the quality of the décor or facilities or the availability of space at a particular gaming table, do not fall within this section of compliant handling.
Casino Malta shall reply within 10 working days.
In case we do not receive any reply back to our communication within the following 10 days, Casino Malta shall consider the case as closed and resolved.
Player/s, that is/are not satisfied with Casino Malta’s response, may decide to escalate the matter further by having it referred to an Alternative Dispute Resolution entity, which is an Independent Panel from the Casino.
Player can refer their claim to European Alternative Dispute Resolution (EADR) through the following website: https://eadr.org/ .
Dispute may also be submitted offline by post at the entity’s following address: 189/1, THE STRAND, GZIRA GZR 1024, MALTA.
When a dispute is referred to the ADR Entity, in terms of the MGA Alternative Dispute Resolution Directive of 2018, the conclusions of the ADR Entity in arbitration/ adjudication capacity shall be binding upon both the Company and the Player, who referred the dispute.
7. FINAL PROVISIONS
7.1. These Terms and Conditions are effective as of 15.06.2021.
7.2. These Terms and Conditions are subject to change at any time at the discretion of Casino Malta.
GDPR - CUSTOMERS PERSONAL DATA
Casino Malta will process your personal data in compliance with the EU General Data Protection Regulation 2016/679 (GDPR) and Chapter 586 (Data Protection Act) of Maltese Law.
Personal data shall be:
Processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’)
Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
Adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed (‘data minimization’).
Accurate and, where necessary, kept up to date (‘accuracy’).
Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (‘storage limitation’).
Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).
Company data protection Email: DataProtectionOfficerMalta@oc.eu.
Customer have right to obtain confirmation from the Company as to whether or not his/her personal data being processed and accessed to him/her personal data.
If personal data is not collected from the data subject, then (s)he has the right to know what was the source of the personal data.
Customer has a right to obtain the rectification of inaccurate personal data. Customer have right to withdraw his or her consent to personal data processing at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Customer has a right to stop his/her personal data processing for direct marketing purposes.
Customer has a right to obtain the erasure of their personal data.
Customer has a right to obtain restriction and objection of processing his/her personal data.
Customer has a right to receive the personal data, which he or she has provided to a controller, in a structured, commonly used and machine-readable format.
For providing service the company can share customer data with other Olympic Entertainment Group companies.
Customer has a right to lodge a complaint to Office of the Information and Data Protection Commissioner by sending application to email@example.com or visiting Level2, Airways House, High Street, Sliema SLM1549, Malta.
Data subject’s processing details are described in the GDPR register in the Casino Malta reception
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