GDPR and Terms & Conditions

CASINO MALTA BY OLYMPIC CASINO LTD

TERMS AND CONDITIONS

1.    GENERAL

1.1.       The following Terms and Conditions are binding to any customer visiting the Casino Malta by Olympic Casino (hereinafter “Casino Malta” or “Casino”).

1.2.       By entering and using the services of the Casino, the customer agrees to these Terms and Conditions.

 

2.      SMS & E-MAIL INFORMATION

2.1.            Casino Malta sends its customers information and marketing by SMS, based on the customer’s preferences.

2.2.            According to the accuracy principle, the customer must declare that all information provided is correct and he/she is obliged to inform Casino Malta about any changes in the personal data that they have provided to Casino Malta on the registration form or by other means.

2.3.            The data subject shall be liable for any damage to the controller due to lack of communication regarding amendments/update of his/her personal data.

 

3.      ELIGIBLE PLAYERS

3.1.       A minimum age of 25 years for Maltese citizens and 18 years for non-residents is required.

3.2.            Players must provide Casino Malta with a valid identification document and fill in the registration form.

3.3.       A valid identification document can be a:

3.3.1.   national passport;

3.3.2.   national ID-card

3.3.3.   driving license, if it is in a credit card style and contains the holder’s name, photo, (reproduction of) holder‘s signature and date of birth or personal identification code.

3.4.       If the foreign identification document is not translated to English, the Casino Malta employee may ask the customer to present an additional identification document which is translated to English. If the customer cannot present it, the Casino Malta may deny entry to the customer.

3.5.       The Casino Malta may deny entry to persons:

3.5.1.   Who are under the influence of alcohol and/or other substances and do not understand and/or do not control their actions, including persons disturbing other customers with their behavior or who impede the Casino’s normal functioning in any other way.

3.5.2.   Whose personal attire is considered unacceptable by Casino Malta staff;

3.5.3.   Who are current or former employees, owners, persons with significant control, members of supervisory body of the legal entity which organizes gambling in the Casino Malta. If said individuals are allowed to enter the Casino, they may still be prohibited to participate in any gambling activities based on local legislation or Casino Malta rules.

3.5.4.   Who are convicted of offences related to money laundering or terrorist financing;

3.5.5.   Who, according to Casino Malta’s reasonable assessment, may be involved in money laundering or terrorist financing or support;

3.5.6.   Who are under financial sanctions;

3.5.7.   Who, upon reasonable request and explanation by the Casino, fail to provide information necessary for customer due diligence (only if Casino Malta is unable to conduct customer due diligence by using available data).

3.5.8.      Entering the Casino Malta with a weapon (firearm, gas gun, knife, taser, etc.) is prohibited.

 

4.      ANTI-MONEY LAUNDERING

4.1.       Players are strictly prohibited from using Casino Malta to facilitate any type of illegal money transfer.

4.2.       If Casino Malta suspects that customer may be engaging in, or have engaged in fraudulent, unlawful, or improper activity, including, money laundering, Casino Malta is allowed to terminate the business relationship immediately.

4.3.       Casino Malta has the right to terminate the business relationship if the customer behavior is not compliant with the Law.

4.4.   Politically Exposed Person (PEP) is a person who, or whose family member is or has been employed by the state, for example, a prime minister, president, judge, etc.

 

5.            CASINO MALTA CLUB CARD

5.1.       Customers can sign up for the Casino Malta Club Card (hereinafter also “Club Card ”).

5.2.       Signing up for the Club Card requires adding the portrait photo to the customer’s customer account with the Casino.

5.3.       The Cards are divided into 5 (five) tiers that can be obtained based on the customer’s activity in the Casinos. The levels are: Bonus, Bronze, Silver, Gold, and Diamond, each with respective bonuses and privileges.

5.4.            The Club Card  is issued only to a natural person. The bonus points and the tier level are not transferable to other Club Card owners.

5.5.            More detailed terms and conditions for Club Card obtainment and usage can be found in Club Card Terms and Conditions available at www.casinomalta.com.mt/clubcard. Said terms and conditions are subject to change at the sole discretion of the Casino and shall be available for inspection at the Casino premises and on the Casino website.

 

6.             COMPLAINTS AND DISPUTE RESOLUTION

Casino Malta takes players` complaints seriously and shall use its best endeavours to resolve complaint as soon as possible.

Player/s can submit a complaint using the following email [email protected] or through the access points located in the back reception or in the main bar.

Casino Malta encourages players to establish contact as soon as circumstances for a complaint arise and in no case later than 10 working days of the occurrence thereof.

The complaint, which is here referred to, is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that the type of complaints relating purely to commercial issues, such as the quality of the décor or facilities or the availability of space at a particular gaming table, do not fall within this section of compliant handling.

Casino Malta shall reply within 10 working days.

In case we do not receive any reply back to our communication within the following 10 days, Casino Malta shall consider the case as closed and resolved.

Player/s, that is/are not satisfied with Casino Malta’s response, may decide to escalate the matter further by having it referred to an Alternative Dispute Resolution entity, which is an Independent Panel from the Casino.

Player can refer their claim to European Alternative Dispute Resolution (EADR) through the following website: https://eadr.org/ .

Dispute may also be submitted offline by post at the entity’s following address: 189/1, THE STRAND, GZIRA GZR 1024, MALTA.

When a dispute is referred to the ADR Entity, in terms of the MGA Alternative Dispute Resolution Directive of 2018, the conclusions of the ADR Entity in arbitration/ adjudication capacity shall be binding upon both the Company and the Player, who referred the dispute.

Casino Malta reserves the right to keep all the information and personal data in relation to player`s complaint to the extent that this is required or permitted by law. Player has the right to access personal data held by Casino Malta as established in the Privacy Policy.

      

7.                  FINAL PROVISIONS

7.1.            These Terms and Conditions are effective as of 15.06.2021.

7.2.            These Terms and Conditions are subject to change at any time at the discretion of Casino Malta.

 

GDPR - CUSTOMERS PERSONAL DATA

 

Notice on the Processing of Personal Data of Casino Malta by Olympic Casino Customer

Valid from: 29.12.2023

  1. General provisions

    1. This notice explains the processing of customers’ personal data by the Casino Malta casino and the rights of customers in relation to the processing of personal data.

    2. The data controller is Casino Malta Ltd (hereinafter referred to as CM), Eden Place, St. George’s Bay, STJ 3310, Malta +356 237 10 555  [email protected].

    3. The contact details of CM ’s Data Protection Officer are [email protected] +3726671250, Eden Place, St. George’s Bay, STJ 3310, Malta

    4. CM implements appropriate technical and organisational measures to protect personal data from unauthorised access, unlawful disclosure, accidental loss, alteration, destruction or other unlawful processing. We also require our cooperation partners, to whom we transfer personal data in accordance with this Privacy Notice, to implement the necessary organisational, physical and IT security measures. However, please note that even by using all technical and organisational measures to protect personal data, some risks, such as cyber-attack, loss of electricity, software error or malicious actions of an individual, still remain. Upon discovering such breach, we shall take all reasonable steps to mitigate and minimise the risk to our customers.

    5. Provisions on the processing of personal data may also be included in contracts between the customer and CM. In such a case, in the event of a conflict of provisions, the provisions agreed upon in the contract shall apply.

    6. If CM amends the notice on the processing of personal data, it will publish the updated version on its website www.casinomalta.com.mt/en

  2. Customer rights in relation to the processing of their personal data

    1. The customer has the right to be informed on whether CM processes their personal data and, if so, to receive a copy of the aforementioned data.

    2. The customer has the right to request the rectification of inaccurate personal data concerning them.

    3. The customer has the right to withdraw their consent to the processing of personal data (e.g. direct marketing consent) at any time, if the processing is based on consent. Withdrawal of consent does not affect the lawfulness of the processing that took place prior to the withdrawal.

    4. The customer has the right to request the erasure of their personal data. CM may delete data processed on the basis of consent or legitimate interest if the interests of CM do not outweigh the interests of the customer. The right to erasure does not apply to data that is processed for the fulfilment of a legal or contractual obligation, as long as the legal or contractual obligation is valid.

    5. The customer has the right to object to the processing of their personal data (especially on the basis of legitimate interest) and to restrict the processing of their personal data where justified.

    6. The customer has the right to receive their personal data, which they have submitted, in a structured and machine-readable format (if technically feasible) for transmission to other companies.

    7. The Customer has the right to lodge a complaint to the Office of the Information and Data Protection Commissioner by sending application to [email protected] or visiting Level 2, Airways House, High Street, Sliema SLM1549, Malta.

  3. Processed personal data and their sources

    1. CM processes the following customer personal data.

      1. Registration data: first name, last name, personal identification code or date of birth, photo of the person.

      2. Verification data: type of the identity document, number of the document, date of issuance and validity, copy of the document, result of the personal data check from the Customs Board gambling self-exclusion list, the list of sanctioned persons and CM’s casino exclusion list, country of residence.

      3. AML data: occupation or activity, country of residence, information on being a politically exposed person, source and origin of funds, details of cash transactions over 2,000 € (time, place, amount, description).

      4. Club reward card data: club reward card number, date of issue.

      5. Gambling data: name of the gaming venue, type and number of the gaming device, start and end time of the gaming session, details of the funds inserted during the session, the stake placed and the result of the game.

      6. Transfer data: IBAN of the bank account or the 4 final digits of the card number, the amount of the transfer or card payment, the place and time of the transaction.

      7. Marketing and communication data: e-mail and/or mobile phone number, language of communication, product/service preference, consent to direct marketing, message content, date and time of message.

      8. Visual data: visual image of the person, name of the gaming venue, camera number, date and time.

      9. Website visit data: IP address (including location based on IP address), Internet service provider, referrer URL, date, time, access token, session key, web browser type and version, operating system, amount and status of data transmitted, MAC address;

      10.  Cookie data: CM uses cookies on its websites to optimise the websites and their functions. Cookies may collect personal data. For more information, please consult the Cookie Notice.

    2. CM does not process special categories of personal data related to the customer (data concerning racial or ethnic origin, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic data and biometric data).

    3. CM collects data related to the customer from the customer, publicly available sources, and third parties such as public authorities, national databases and Acuris Risk Intelligence LTD, an intermediary of a database concerning the verification of politically exposed persons and sanctions.

  4. Legal basis and purposes of the processing of personal data

    1. The legal bases for the processing of the customer’s personal data are: performance of legal obligations, performance of contractual obligations, the data subject’s consent and the legitimate interest of CM .

    2. The following is a list of processing activities and their legal basis:

      1. For performance of legal obligations, we process: registration data, verification data, AML data, gambling data, visual data;

      2. For performance of contract we process: registration data, gambling data, transfer data, club rewards card data;

      3. Based on consent, we process marketing and communication data, cookie data;

      4. Based of legitimate interests, we process: club rewards card data, visual data, gambling data, cookie data, website visit data, registration data.

    3. The purposes of processing the customer’s personal data are: administering customer database, fulfilling the customer’s registration obligation, fulfilling the obligation of registering the customer’s financial transaction, providing contractual information to the customer, fulfilling the "know your customer" requirement, fulfilling the obligation to verify persons with child maintenance arrears, providing gambling services, building loyalty and providing added value, handling the customer’s self-exclusion application, marketing CM services/products, collecting and handling customer feedback, determining the customer’s risk profile, expanding the customer base, building customer loyalty and providing added value through the club reward card, claiming damages, complying with the terms and conditions of use of the payment terminal, maintaining the poker leaderboard, managing CM’s resources, service improvement, monitoring work processes and staff, ensuring safety in the gaming rooms, archiving CM documents, handling whistleblowing reports.

    4. In the case of data processing carried out for the performance of legal or contractual obligations, the customer is obliged to provide such personal data. Failure to provide such data will prevent CM from fulfilling its contractual or legal obligations and will limit the customer’s ability to use the services offered.

    5. Where CM processes personal data on the basis of legitimate interest, it has assessed that its legitimate interest in processing personal data for certain purposes outweighs the interests and rights of the customer.

    6. Where the personal data is processed based on the customer’s consent, then this consent can be withdrawn by contacting the data protection officer, whose contact details can be found in clause 1.3, or by clicking at the unsubscribe link at the end of every marketing message.

 

  1. Profiling and automated decision-making

    1. Profiling is used in the following processes and is based on the following logic.

      1. Marketing the services/products offered by CM and OlyBet, taking into account the volume of customer visits, services and games used.

      2. Determining the risk profile of the customer, taking into account the customer’s last 365 days of visits, game and payment statistics. On the basis of the risk profile, CM may ask for proof of the customer’s income, failing which CM has the right to restrict the customer’s access to the services offered.

    2. Automatic decisions are used in the following processes and based on the following logic.

      1. Generating weekly freeplay for the club reward card user, taking into account the customer’s game turnover of the last 30 days.

      2. Upgrading a customer to the Bronze and Silver tier owing to rewards points is based on the customer’s previous 6 months’ game turnover.

  2. Transmission of personal data

    1. In order to provide services and/or to fulfil its legal obligations, CM uses partners as personal data processors, who process data based on and to the extent of the instructions given by CM .

    2. When processing personal data, CM will transfer your personal data to the following recipients: public authorities, courts, banks, auditors and legal advisors, insurance companies, analytics service providers, archiving service providers, information transmission and communication service providers, PEP and sanction verification database intermediaries, poker tournament management software providers, streaming service intermediaries, whistleblowing platform operators, database operators, sports organisations and unions.

    3. If the CM partner processing the data is located outside the European Union, the safeguards to be used for the transmission of personal data are: an adequate level of data protection in the recipient country in accordance with the European Commission’s decision, or the use of standard contractual clauses for data protection developed by the European Commission in the cooperation agreement (click on the relevant link for more information).

    4. The joint controller of customer data is the Olympic Casino operator Olympic Entertainment Group AS (address Pronksi 19, Tallinn 10124, Estonia, +3726671250, [email protected]), which is part of the same group as CM, with whom CM processes customer data for the purpose of marketing services/products, sending communications (including direct marketing regarding Olympic Casino, depending on consent), determining the customer’s risk profile and managing CM ’s resources. The parties have entered into an agreement to this effect, which allows the parties to share the personal data to achieve the purposes contained in this Privacy Notice.

  3. Time limits for the retention of personal data

    1. The personal data of a customer is retained until the purposes of the processing have been fulfilled or until the obligations arising from the legislation have been fulfilled.

    2. CM retains the customer’s personal data for 5 years after the customer’s last visit. After this period, the customer’s personal data will be deleted.

    3. Video surveillance recordings shall be retained for a minimum of 31 days but not more than 3 years.

  4. Video surveillance

    1. CM uses video surveillance for security purposes in its offices, casinos and gaming venues. The entrance area of the offices, the entire customer zone, the cash desk, the bar and the area in front of the front door of the gaming venues are monitored by video surveillance systems.

    2. CM uses video surveillance to fulfil its legal obligations to ensure the safety of visitors, employees and property, to detect and prevent illegal activities and to protect CM’s legal claims.

    3. The CCTV images and recordings will only be viewed by CM ’s surveillance staff. If requested by law enforcement authorities, the recordings will also be transmitted to them.

 

 

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